IT Service Delivery Lead - Submarines
Job Description
Job title - JR6143413 IT Service Delivery Lead - Submarines (Open) – Submarines
Working Pattern - Full Time
Working Location - Derby, Raynesway
We are seeking a highly skilled and experienced ITIL-Grounded Service Delivery Lead to join our team. As a Service Delivery Lead, you will be responsible for ensuring the overall availability and quality of operational service support and delivery for a portfolio of IT services. Your primary focus will be to align IT service delivery with business objectives by focusing on optimising service performance and critically, availability, aligned to business customer satisfaction. Significantly, you will also have Control Account Management responsibility for the operational costs associated with suppliers contracted for IT Service Delivery for your portfolio. The ideal candidate will bring deep expertise in IT service delivery management, a strong command of ITIL frameworks, and the leadership acumen to inspire cross-functional teams and suppliers toward operational excellence.
Why Rolls-Royce?
At Rolls-Royce Submarines we support the Royal Navy as the technical authority to the UK Ministry of Defence for naval reactor plants. We are also growing our submarine and nuclear sector capabilities.
Join us and we’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning and access to an incredible breadth and depth of opportunities to grow your career.
What we offer:
We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.
What you’ll be doing (Responsibilities) :
Portfolio Management:
•
Manage a portfolio of IT services and ensure alignment with business requirements, objectives, and priorities.
•
Collaborate with stakeholders to understand service requirements and establish service level agreements (SLAs) and key performance indicators (KPIs).
•
Continuously monitor and assess service performance against SLAs and KPIs, and implement corrective actions as needed.
•
Service Delivery Planning and Execution - Develop and maintain service delivery plans and reporting for their critical portfolio services, including incident, problem, change & release management processes
•
Work with process assurance leads to ensure that service delivery processes are well-documented & defined in critical service support models and consistently followed in compliance with our defined (ITIL best practice) processes.
•
Co-ordinate and oversee the outcome execution of service delivery activities for their IT Service portfolio, ensuring timely resolution of incidents, problems, and service requests.
•
Conduct regular service reviews and report on service performance to stakeholders.
Incident and Problem Management
Be a key stakeholder, working with our process integration team, process assurance leads and technical support teams to ensure efficient and effective handling of service disruptions and minimize their impact on business operations. Facilitate the problem management process to identify the root causes of incidents and proactively prevent their recurrence. Coordinate with technical teams and vendors to prioritize and resolve incidents and problems within agreed-upon service levels.
Change and Release & Transition Management:
Systematically engage with the change management process to assess and authorize changes, minimizing risks and disruptions to your portfolio of IT services. Undertake assurance for the coordination & scheduling of releases, ensuri
Working Pattern - Full Time
Working Location - Derby, Raynesway
We are seeking a highly skilled and experienced ITIL-Grounded Service Delivery Lead to join our team. As a Service Delivery Lead, you will be responsible for ensuring the overall availability and quality of operational service support and delivery for a portfolio of IT services. Your primary focus will be to align IT service delivery with business objectives by focusing on optimising service performance and critically, availability, aligned to business customer satisfaction. Significantly, you will also have Control Account Management responsibility for the operational costs associated with suppliers contracted for IT Service Delivery for your portfolio. The ideal candidate will bring deep expertise in IT service delivery management, a strong command of ITIL frameworks, and the leadership acumen to inspire cross-functional teams and suppliers toward operational excellence.
Why Rolls-Royce?
At Rolls-Royce Submarines we support the Royal Navy as the technical authority to the UK Ministry of Defence for naval reactor plants. We are also growing our submarine and nuclear sector capabilities.
Join us and we’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning and access to an incredible breadth and depth of opportunities to grow your career.
What we offer:
We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.
What you’ll be doing (Responsibilities) :
Portfolio Management:
•
Manage a portfolio of IT services and ensure alignment with business requirements, objectives, and priorities.
•
Collaborate with stakeholders to understand service requirements and establish service level agreements (SLAs) and key performance indicators (KPIs).
•
Continuously monitor and assess service performance against SLAs and KPIs, and implement corrective actions as needed.
•
Service Delivery Planning and Execution - Develop and maintain service delivery plans and reporting for their critical portfolio services, including incident, problem, change & release management processes
•
Work with process assurance leads to ensure that service delivery processes are well-documented & defined in critical service support models and consistently followed in compliance with our defined (ITIL best practice) processes.
•
Co-ordinate and oversee the outcome execution of service delivery activities for their IT Service portfolio, ensuring timely resolution of incidents, problems, and service requests.
•
Conduct regular service reviews and report on service performance to stakeholders.
Incident and Problem Management
Be a key stakeholder, working with our process integration team, process assurance leads and technical support teams to ensure efficient and effective handling of service disruptions and minimize their impact on business operations. Facilitate the problem management process to identify the root causes of incidents and proactively prevent their recurrence. Coordinate with technical teams and vendors to prioritize and resolve incidents and problems within agreed-upon service levels.
Change and Release & Transition Management:
Systematically engage with the change management process to assess and authorize changes, minimizing risks and disruptions to your portfolio of IT services. Undertake assurance for the coordination & scheduling of releases, ensuri
Apply Now
Posted: 9/30/2025